Citation:

Shirish Kashinath Borkar , 2025. "Persona-Based Design for Telecom Project Tools", ESP Journal of Engineering & Technology Advancements  5(3): 38-42.

Abstract:

The world of telecommunications is changing quickly, thus tools need to do more than just meet technical goals. They also need to connect with the real needs of project teams. This article talks about how persona-based design may be used in telecom project tools. It shows how personas can help connect what users want with how these systems work. The analysis combines together important research findings and shows measurable benefits, like fewer mistakes and more efficient work completion. It also gives a theoretical basis for putting the ideas into practice. Telecom companies may create better, more inclusive, and more flexible solutions that fit with the challenges of modern network operations by using user-centered design concepts. This review gives you both a theoretical and a practical guide on how to use personas in this important area.

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Keywords:

User-Centered Design, Persona-Based Design, Telecom Project Tools.