Citation:

Radhika Kanubaddhi, 2022. "Designing an Enterprise-Grade, Cloud-Native Chatbot Solution for the Hospitality Industry Using Azure QnA Maker and Azure LUIS", ESP Journal of Engineering & Technology Advancements,  2(1): 56-62.

Abstract:

The hospitality industry is facing increasing demands for personalized and efficient customer service, driven by the rise of digital technologies and evolving customer expectations. Chatbots have emerged as a promising solution to address these challenges, offering the potential to enhance customer experiences, streamline operations, and improve service delivery. This paper presents a comprehensive framework for designing an enterprise-grade, cloud-native chatbot solution for the hospitality industry, leveraging the capabilities of Azure QnA Maker and Azure LUIS.

References:

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Keywords:

Chatbot, Cloud, Azure, LUIS.