Citation:

Pradeep Raja, 2026. "Composable CRM Architecture: Leveraging Dynamics 365 and Power Platform for Modular Enterprise Design", ESP Journal of Engineering & Technology Advancements  6(2): 1-7.

Abstract:

The review mentions the possibilities of the Composable CRM Architecture to transform organisations, how Microsoft Dynamics 365 and the Power Platform can be employed to modularise and optimise the relationship systems of organisations. The composable model powered by the low-code platform, reusability of workflows, and a centralized data will be agile, scalable, and will offer a better customer experience because the legacy CRM systems have grown too cumbersome to sustain the demands of the current trends.

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Keywords:

Composable CRM, Microsoft Power Platform, Dynamics 365, Modular Architecture, Low-Code, Dataverse, Power Automate, Power Apps, Governance, AI-driven CRM, Centre of Excellence, CRM Modernisation, Fusion Teams, Workflow Orchestration